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Terms of Service

Last updated: June 12, 2026

Welcome to StarLoop. These Terms of Service (“Terms”) govern your access to and use of StarLoop’s website, application, beta features, AI-assisted learning tools, source-upload features, communications, and related services available at starloop.app and any related StarLoop properties (collectively, the “Service”).

The Service is operated by Elisha Lim, sole proprietor (“StarLoop,” “we,” “us,” or “our”). You can contact us at starloop.admin@gmail.com.

By creating an account, accepting a beta invitation, accessing the Service, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Closed beta status

StarLoop is currently offered as a closed beta. Access is invitation-only or otherwise limited at our discretion.

Because the Service is in beta:

  • features may be incomplete, experimental, unavailable, modified, suspended, or removed at any time;
  • the Service may contain bugs, errors, downtime, or data-processing issues;
  • AI-generated content may contain mistakes, omissions, hallucinations, formatting issues, or inaccurate citations;
  • source processing, retrieval, quiz grading, flashcard creation, review scheduling, or progress tracking may not always work as intended;
  • we may impose usage limits, waitlists, feature restrictions, or account restrictions;
  • we may revoke beta access at any time, with or without notice.

You should keep your own copies of anything important. StarLoop is not intended to be your only copy of important notes, documents, source materials, flashcards, study records, or learning history.

2. Confidentiality during closed beta

Because StarLoop is in closed beta, the Service and related non-public information are confidential.

You agree not to publicly share, post, publish, distribute, or disclose any non-public StarLoop information without our prior written permission, including:

  • screenshots, videos, recordings, or screen captures of the Service;
  • beta invitations or access links;
  • non-public features, designs, prompts, workflows, user interface details, pricing plans, roadmap information, or product experiments;
  • bug reports, performance details, security issues, or private feedback discussions;
  • communications from StarLoop that are marked confidential or would reasonably be understood as confidential.

This confidentiality obligation does not apply to information that is already public through no fault of your own, your own User Content, or information we expressly authorize you to share.

You may tell others that you are using StarLoop in closed beta, unless we ask you not to for a specific beta cohort or feature test.

3. Eligibility

You must be at least 13 years old to use StarLoop.

If you are under the age of majority where you live, you may use the Service only with the consent and supervision of a parent or legal guardian.

By using StarLoop, you represent and warrant that:

  • you are at least 13 years old;
  • you meet any applicable legal requirements to use the Service;
  • if you are under the age of majority, your parent or legal guardian has consented to your use;
  • the information you provide to us is accurate;
  • your use of the Service will comply with these Terms and applicable law.

StarLoop is not directed to children under 13. You may not use the Service if you are under 13.

4. Students and academic use

StarLoop may be used by students for personal learning and study support. However, StarLoop is not currently a school, university, accredited educational institution, school official, or classroom management system.

You are responsible for using StarLoop in a way that complies with your school’s, university’s, teacher’s, testing provider’s, or employer’s rules.

You may not use StarLoop to:

  • cheat on assignments, exams, assessments, or certifications;
  • violate academic integrity rules;
  • submit AI-generated work as your own where prohibited;
  • bypass learning requirements or assessment rules;
  • upload school records, confidential classroom materials, or student education records unless you have the right to do so.

Schools, teachers, districts, institutions, or organizations interested in using StarLoop with students should contact us before deploying the Service.

5. Description of the Service

StarLoop is an AI-assisted learning application designed to help users study topics through a structured learning workflow.

Depending on the features available to your account, the Service may include:

  • topic creation and learning goals;
  • AI-generated outlines;
  • AI-generated lessons;
  • scoped tutor chat;
  • drill questions and feedback;
  • user-written summaries and AI feedback;
  • notes and highlights;
  • quizzes and quiz grading;
  • flashcards and spaced-repetition review;
  • progress and mastery tracking;
  • source uploads, source parsing, embeddings, retrieval, and source-grounded learning features;
  • other beta features we may introduce.

StarLoop is intended for learning support and self-study. We do not guarantee any specific learning outcome, academic result, grade, certification, employment outcome, professional result, or mastery level.

6. No professional advice

StarLoop may help you study topics such as finance, investing, taxes, law, medicine, health, career skills, technology, or other practical subjects.

The Service is for general educational and informational purposes only. StarLoop does not provide legal, medical, tax, financial, investment, accounting, mental health, safety, or other professional advice.

You should not rely on StarLoop, AI-generated content, tutor responses, lesson content, summaries, quizzes, flashcards, citations, or other materials as a substitute for advice from a qualified professional.

You are responsible for independently verifying important information before relying on it.

7. Your account

To use StarLoop, you may need to create an account using an email address or another supported login method.

You are responsible for:

  • keeping your login credentials secure;
  • all activity under your account;
  • maintaining accurate account information;
  • promptly notifying us if you believe your account has been compromised.

You may not share, sell, transfer, or assign your account or beta invitation without our permission.

We may suspend, limit, or terminate your account if we believe your account has been compromised, used in violation of these Terms, or used in a way that creates risk for StarLoop, other users, third parties, or the Service.

Electronic communications and consent. By creating an account or using the Service, you consent to receive communications from us electronically — including account, security, transactional, billing, and service-related messages — by email, through the Service, or by other electronic means, and you agree that electronic communications, agreements, and records satisfy any legal requirement that such communications be in writing. You may withdraw consent to non-essential or marketing communications at any time, but you may still receive transactional and service-related messages necessary to operate your account.

8. Your content

“User Content” means any content you submit, upload, create, store, generate, transmit, or otherwise provide through the Service, including:

  • topics;
  • learning goals;
  • notes;
  • highlights;
  • summaries;
  • quiz responses;
  • tutor and drill messages;
  • flashcards;
  • uploaded files;
  • pasted text;
  • URLs;
  • source materials;
  • feedback;
  • support communications.

You retain any rights you have in your User Content. These Terms do not transfer ownership of your User Content to StarLoop.

By using the Service, you grant StarLoop a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, process, reproduce, modify, adapt, analyze, transmit, display, and use your User Content as reasonably necessary to:

  • provide, operate, maintain, secure, and improve the Service;
  • generate lessons, summaries, quizzes, flashcards, feedback, retrieval results, tutor responses, drill responses, and other outputs;
  • process uploaded sources;
  • provide support and troubleshoot issues;
  • enforce these Terms;
  • detect, prevent, and respond to security incidents, abuse, fraud, or misuse;
  • comply with law.

This license lasts for as long as reasonably necessary to provide the Service and for any period required for legal, security, backup, or operational purposes, subject to our Privacy Policy.

We do not use your learning content, uploaded sources, notes, summaries, quiz responses, flashcards, or tutor messages to train StarLoop-owned machine-learning models unless we separately ask for your permission or update our terms and policies as required.

9. Source uploads and third-party materials

StarLoop allows users to upload, paste, link, or otherwise provide source materials during beta.

You are solely responsible for all source materials you submit.

You represent and warrant that:

  • you have all rights, licenses, consents, and permissions necessary to upload, paste, link, process, and use the source materials through StarLoop;
  • your source materials do not infringe, misappropriate, or violate any intellectual property, privacy, publicity, contractual, confidentiality, or other rights;
  • your source materials do not violate applicable law or any agreement you are bound by;
  • your source materials do not contain malware, harmful code, or security threats.

You may not upload, submit, or use source materials that include:

  • pirated books, textbooks, articles, or copyrighted materials you do not have the right to use;
  • materials obtained by bypassing paywalls, access controls, or digital rights management;
  • confidential employer, client, school, or third-party documents you are not authorized to process;
  • trade secrets or proprietary materials you are not authorized to use;
  • private communications you are not authorized to upload;
  • regulated or highly sensitive information listed in Section 10.

We may remove, restrict, refuse to process, or delete source materials if we believe they violate these Terms or create legal, privacy, security, or operational risk.

10. Sensitive information restrictions

StarLoop is not designed to process highly sensitive or regulated information.

You agree not to upload, submit, store, or process through StarLoop:

  • Social Security numbers, passport numbers, driver’s license numbers, or government IDs;
  • payment card numbers, bank account numbers, financial account credentials, or payment information (other than payment information you provide to our payment processor to purchase paid features under Section 17);
  • tax returns or detailed tax records;
  • medical records, health insurance records, medical images, or protected health information;
  • biometric data;
  • precise geolocation data;
  • passwords, API keys, access tokens, private keys, or other credentials;
  • attorney-client privileged materials;
  • confidential employer, client, or third-party documents;
  • trade secrets or proprietary business documents you are not authorized to use;
  • student education records or school-administered records;
  • information about children under 13;
  • any other information that requires specialized legal, security, or compliance controls that StarLoop has not expressly agreed to provide.

If you upload this information anyway, you do so at your own risk and in violation of these Terms. We may delete or restrict it.

11. AI-generated content

StarLoop uses artificial intelligence and related technologies to generate, evaluate, summarize, organize, retrieve, and transform learning content.

You understand and agree that AI-generated content may be inaccurate, incomplete, outdated, biased, misleading, repetitive, inconsistent, or inappropriate for your specific situation.

AI-generated citations, source references, summaries, explanations, quiz grading, flashcards, tutor responses, drill feedback, or learning recommendations may contain errors.

We do not represent or warrant that:

  • AI-generated content is accurate or complete;
  • AI-generated content is unique to you;
  • similar or identical outputs will not be generated for other users;
  • citations or source references will always be valid, current, or authoritative;
  • quiz grading or feedback will always be correct;
  • flashcards will always be pedagogically optimal;
  • the Service will detect all errors, misunderstandings, or gaps in your knowledge.

You are solely responsible for reviewing, verifying, and deciding how to use AI-generated content.

12. Ownership of StarLoop

StarLoop and its software, design, interface, visual elements, branding, logos, trademarks, workflows, prompts, systems, features, templates, documentation, and other materials created by or for StarLoop are owned by StarLoop or its licensors and are protected by intellectual property and other laws.

Subject to your compliance with these Terms, StarLoop grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own learning and study purposes during the beta.

You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, scrape, reproduce, or create derivative works from the Service except as expressly permitted by these Terms or by law.

All rights not expressly granted are reserved.

13. AI outputs and generated materials

Subject to your compliance with these Terms, you may use outputs generated by the Service for your personal learning, study, reference, and educational purposes.

However:

  • AI outputs may not be unique;
  • AI outputs may be similar or identical across users;
  • we do not guarantee that you can claim exclusive ownership in AI-generated outputs;
  • outputs may be based on or influenced by your User Content, source materials, prompts, and available context;
  • you are responsible for reviewing outputs before using or sharing them.

You may not use outputs in a way that violates these Terms, infringes rights, misleads others, violates academic rules, or creates legal, financial, medical, safety, or other risk.

14. Feedback

You may provide feedback, suggestions, ideas, comments, bug reports, feature requests, or other information about StarLoop (“Feedback”).

You agree that StarLoop may use Feedback without restriction or compensation to you. You grant StarLoop a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to use, reproduce, modify, distribute, display, perform, and otherwise exploit Feedback for any purpose, including improving the Service and developing new products or features.

Do not submit Feedback that includes confidential third-party information, sensitive personal information, or materials you do not have the right to share.

15. Acceptable use

You agree not to use the Service to:

  • violate any applicable law, regulation, or third-party right;
  • infringe, misappropriate, or violate intellectual property, privacy, publicity, contractual, confidentiality, or other rights;
  • upload or transmit malware, viruses, worms, malicious code, or harmful files;
  • interfere with, disrupt, overload, damage, or impair the Service or related systems;
  • bypass, disable, or circumvent usage limits, rate limits, authentication, security, or access controls;
  • access or attempt to access another user’s account, content, data, or systems;
  • scrape, crawl, harvest, index, or extract data from the Service without our written permission;
  • reverse engineer, decompile, disassemble, or attempt to derive source code, models, prompts, system instructions, or non-public methods;
  • use automated systems, bots, scripts, or agents to access the Service without permission;
  • probe, scan, or test the vulnerability of the Service without authorization;
  • use the Service to generate spam, phishing, scams, malware, exploits, or abusive content;
  • harass, threaten, defame, abuse, exploit, or harm others;
  • submit content that is unlawful, hateful, abusive, sexually exploitative, or otherwise harmful;
  • impersonate another person or misrepresent your affiliation with any person or entity;
  • use the Service to make decisions that require professional judgment without appropriate human review;
  • violate academic integrity rules, exam rules, employer policies, school policies, or contractual obligations;
  • use the Service to build, train, benchmark, or improve a competing product or model without our written permission;
  • disclose confidential beta information in violation of Section 2;
  • encourage or assist anyone else to do any of the above.

We may investigate suspected violations and take any action we believe is appropriate, including limiting access, removing content, suspending accounts, terminating accounts, reporting activity to authorities, or cooperating with rights holders or law enforcement where legally required or appropriate.

16. Usage limits and rate limits

StarLoop may impose limits on use of the Service, including limits on:

  • tutor messages;
  • drill sessions;
  • AI generations;
  • source uploads;
  • quiz grading;
  • lesson generation;
  • summary feedback;
  • flashcard generation;
  • background processing;
  • storage;
  • file size;
  • request frequency;
  • other beta features or usage categories.

These limits may vary by user, beta cohort, feature, plan, technical conditions, or operational needs. We may change limits at any time.

You may not attempt to bypass, manipulate, or evade usage limits, rate limits, beta access restrictions, or cost-control measures.

17. Payments, subscriptions, and billing

StarLoop is not charging users as of the date of these Terms. We may introduce paid plans, subscriptions, premium features, usage-based pricing, paid source-upload limits, or other paid offerings in the future. When we do, the following terms apply to your purchase and use of paid features, in addition to any plan-specific terms we present to you at the point of sale.

Fees and payment processor. Paid features are offered at the prices we display at the time of purchase. We use a third-party payment processor, Stripe, to process payments. By providing a payment method and completing a purchase, you authorize us and our payment processor to charge that payment method for all fees you incur, including recurring fees if you purchase a subscription, plus applicable taxes. You are responsible for keeping your payment method and billing information accurate and current. We do not collect or store full payment card numbers on our own servers; that information is handled by our payment processor under its own terms, privacy policy, and security standards.

Subscriptions and automatic renewal. If you purchase a subscription, before you complete your purchase we will clearly and conspicuously disclose the price, the billing frequency, the length of the term, the renewal terms, and how to cancel, and we will obtain your express affirmative consent to those terms. Unless we state otherwise, subscriptions automatically renew at the end of each billing period at the then-current price, and your payment method will be charged for each renewal until you cancel.

Cancellation. You may cancel a subscription at any time from Settings → Billing, using the same kind of online method you used to sign up. Cancellation stops future renewals. Unless required by law or stated otherwise, cancellation takes effect at the end of the current billing period, and you will keep access to paid features until then. Cancelling a subscription does not delete your account or content; to delete your account, see Section 20.

Free trials and promotions. We may offer free trials or promotional pricing. Unless we state otherwise, if you do not cancel before a free trial or promotional period ends, it will convert to a paid subscription and your payment method will be charged at the then-current price. We will disclose the trial or promotion length, the price that applies afterward, and how to cancel before you are charged.

Price changes. We may change our prices and the features included in a plan. For subscriptions, we will give you advance notice of any price change that will apply to your next renewal, and the change will take effect at your next billing period unless you cancel before then. Your continued use of a paid feature after a price change takes effect constitutes acceptance of the new price.

Taxes. Displayed prices may not include taxes. You are responsible for any applicable sales, use, value-added, or similar taxes, and we may collect and remit those taxes where required.

Refunds. Except where required by applicable law, all fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused features, or unused time. Nothing in these Terms limits any refund or cancellation rights you have under applicable law that cannot be waived.

Failed payments. If a payment fails, is declined, or is reversed, we may retry the charge, suspend or limit access to paid features, downgrade your account, or cancel the subscription. You remain responsible for amounts you owe.

Chargebacks. If you initiate a chargeback or payment dispute, we may suspend or limit your access while the dispute is resolved. If we reasonably determine a chargeback was made in error or in bad faith, we may seek to recover the disputed amount and any related fees.

Currency. Unless we state otherwise, prices are in U.S. dollars, and you are responsible for any currency-conversion or foreign-transaction fees your bank or card issuer charges.

18. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect information.

By using the Service, you acknowledge that StarLoop will collect and process information as described in the Privacy Policy.

19. Third-party services

The Service may rely on third-party providers for hosting, authentication, database storage, file storage, analytics, error monitoring, email delivery, AI processing, embeddings, reranking, background jobs, rate limiting, payment processing, and other functions.

Your use of the Service may involve processing by these third-party providers as described in our Privacy Policy.

The Service may also contain links to third-party websites or resources. These links are provided for convenience only. We do not control, endorse, or assume responsibility for third-party content, products, services, policies, or practices.

20. Data export and account deletion

StarLoop provides ways to export and delete your data from inside the Service where those features are available.

You may delete your account from Settings → Delete account. Account deletion is permanent and cannot be undone.

After account deletion, your data will be handled as described in the Privacy Policy. Some information may remain temporarily in backups, logs, provider systems, or records we are legally or operationally required to retain.

21. Termination

You may stop using the Service at any time.

We may suspend, limit, or terminate your access to the Service at any time if:

  • you violate these Terms;
  • your use creates risk for StarLoop, other users, third parties, or the Service;
  • we suspect fraud, abuse, security issues, or unlawful activity;
  • you violate closed-beta confidentiality obligations;
  • you misuse source uploads or upload prohibited materials;
  • we discontinue the beta or the Service;
  • we are required to do so by law.

After termination, your right to use the Service ends immediately.

Sections that by their nature should survive termination will survive, including provisions relating to confidentiality, ownership, User Content licenses, Feedback, fees already incurred, disclaimers, limitations of liability, indemnification, dispute resolution, and miscellaneous terms.

22. Copyright and intellectual property complaints

We respect intellectual property rights and ask you to do the same.

If you believe that content available through the Service infringes your copyright, you may send a written notice to us at starloop.admin@gmail.com that includes:

  • your name, mailing address, telephone number, and email address;
  • identification of the copyrighted work you believe has been infringed;
  • identification of the material you believe is infringing, and information reasonably sufficient to allow us to locate it;
  • a statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on the owner’s behalf;
  • your physical or electronic signature.

Counter-notice. If your material was removed or disabled and you believe this was a mistake or misidentification, you may send us a counter-notice that includes your name and contact information, identification of the removed material and where it appeared, a statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification, your consent to jurisdiction as required by applicable law, and your signature.

Repeat infringers. In appropriate circumstances, we will disable or terminate the accounts of users who are repeat infringers.

23. Changes to the Service

We may modify, suspend, discontinue, replace, limit, or remove any part of the Service at any time, including beta features, AI models, workflows, source processing, usage limits, generated content, storage features, or integrations.

We are not liable for any modification, suspension, or discontinuation of the Service or any part of it.

Events beyond our control. We are not responsible or liable for any failure or delay in performing under these Terms that results from causes beyond our reasonable control, including acts of God, natural disasters, outages or failures of internet, hosting, cloud, payment, AI, or other third-party providers, power failures, labor disputes, war, terrorism, civil unrest, government action, or pandemics.

24. Disclaimers

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STARLOOP DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, RELIABILITY, SECURITY, AND ERROR-FREE OPERATION.

WE DO NOT WARRANT THAT:

  • THE SERVICE WILL BE UNINTERRUPTED, SECURE, TIMELY, ACCURATE, COMPLETE, OR ERROR-FREE;
  • AI-GENERATED CONTENT WILL BE ACCURATE, RELIABLE, CURRENT, OR SUITABLE FOR YOUR NEEDS;
  • SOURCE PROCESSING OR RETRIEVAL WILL BE COMPLETE OR ERROR-FREE;
  • QUIZ GRADING, FLASHCARD CREATION, OR SPACED-REPETITION SCHEDULING WILL BE ACCURATE;
  • THE SERVICE WILL MEET YOUR EXPECTATIONS OR PRODUCE ANY PARTICULAR LEARNING OUTCOME;
  • BUGS, DEFECTS, OR ERRORS WILL BE CORRECTED;
  • DATA, CONTENT, NOTES, FLASHCARDS, SOURCES, QUIZ RESULTS, OR LEARNING PROGRESS WILL NEVER BE LOST OR CORRUPTED;
  • THE SERVICE WILL BE COMPATIBLE WITH ALL DEVICES, BROWSERS, OR SYSTEMS.

Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

25. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STARLOOP AND ITS OWNER, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, USE, LEARNING PROGRESS, SOURCE MATERIALS, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STARLOOP’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF:

  • THE AMOUNT YOU PAID STARLOOP TO USE THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM AROSE; OR
  • $100.

The limitations above apply whether the claim is based on warranty, contract, tort, statute, negligence, strict liability, or any other legal theory, even if StarLoop has been advised of the possibility of such damages.

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

26. Indemnification

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless StarLoop and its owner, officers, employees, contractors, agents, affiliates, service providers, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

  • your use or misuse of the Service;
  • your User Content or source materials;
  • your violation of these Terms;
  • your violation of applicable law;
  • your violation of another person’s rights;
  • your misuse of AI-generated content;
  • your violation of academic, employer, school, or contractual rules;
  • your upload or processing of third-party, confidential, regulated, sensitive, or infringing materials;
  • your breach of closed-beta confidentiality obligations.

We reserve the right to control the defense of any matter subject to indemnification, and you agree to cooperate with us in defending such claims.

27. Dispute resolution; binding arbitration; class action waiver

Please read this section carefully. It affects how disputes between you and StarLoop are resolved and limits your ability to bring a class action or have a jury trial.

Informal resolution first. Before starting an arbitration or filing in small-claims court, you agree to first try to resolve the dispute informally by emailing us at starloop.admin@gmail.com with a description of the dispute and the relief you seek. You and StarLoop will try in good faith to resolve the dispute for at least 60 days before starting a formal proceeding.

Agreement to arbitrate. If we cannot resolve a dispute informally, you and StarLoop agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, rather than in court, except as set out below. This includes disputes about the validity, enforceability, or scope of this arbitration agreement (except as noted in “Class action waiver” below).

Exceptions. Either party may (1) bring an individual claim in small-claims court if it qualifies, and (2) seek injunctive or other equitable relief in court to stop actual or threatened infringement, misappropriation, or violation of intellectual property or confidentiality rights, or unauthorized access to the Service. Seeking such relief does not waive the agreement to arbitrate other claims.

Arbitration rules and forum. The arbitration will be administered by a recognized arbitration provider such as the American Arbitration Association (AAA) under its rules then in effect, including its consumer arbitration rules where applicable. The arbitration will take place in New York County, New York or, at your election, by telephone, video, or written submissions where the rules allow. The arbitrator may award the same individual relief a court could, and the arbitrator’s decision is final and may be entered as a judgment in any court of competent jurisdiction.

Fees. Payment of arbitration fees will be governed by the arbitration provider’s applicable rules, including any rules that require StarLoop to pay the majority of such fees for consumer disputes. Each party is otherwise responsible for its own attorneys’ fees unless the law or the arbitrator provides otherwise.

Class action waiver. You and StarLoop agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any form of class or representative proceeding. If this class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court rather than in arbitration, and the rest of this Section 27 will remain in effect.

Coordinated claims. If 25 or more similar arbitration demands are filed by or with the assistance of the same or coordinated counsel, the parties agree the arbitration provider’s mass-arbitration or batching procedures (if any) will apply to promote efficient and fair resolution.

Jury trial waiver. To the extent any dispute proceeds in court, you and StarLoop each waive any right to a jury trial.

Right to opt out. You may opt out of this Section 27 by emailing starloop.admin@gmail.com within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration. If you opt out, the dispute provisions in Section 28 (courts) will govern instead. Opting out of arbitration does not affect any other part of these Terms.

Survival. This Section 27 survives termination of these Terms and your use of the Service.

28. Governing law and venue

These Terms and any dispute arising out of or related to these Terms or the Service will be governed by the laws of the State of New York, without regard to conflict-of-law principles.

For any dispute that is not subject to arbitration under Section 27 — including claims excepted from arbitration, any claim for which the class action waiver is found unenforceable, and disputes brought by users who validly opted out of arbitration — you and StarLoop agree that the dispute will be brought exclusively in the state or federal courts located in New York County, New York, and you consent to personal jurisdiction and venue in those courts. This is subject to any rights you may have under applicable consumer-protection laws.

Before filing any claim, you agree to first contact us at starloop.admin@gmail.com and try to resolve the dispute informally, as described in Section 27.

29. Changes to these Terms

We may update these Terms from time to time as the Service evolves.

If we make material changes, we will take reasonable steps to notify you, such as by updating the “Last updated” date, posting a notice in the Service, or sending an email.

Your continued use of the Service after updated Terms become effective means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

30. Miscellaneous

These Terms, together with the Privacy Policy and any additional terms we present for specific features, are the entire agreement between you and StarLoop regarding the Service.

If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the remaining provisions will remain in effect.

Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, or by operation of law.

There are no third-party beneficiaries to these Terms unless expressly stated.

31. Contact

Questions about these Terms or the Service can be sent to:

StarLoop Operated by Elisha Lim, sole proprietor Email: starloop.admin@gmail.com